New Client Lead Response

Modified on Mon, 08 Jan 2024 at 11:19 AM

Thank you for the introduction and opportunity to be of service.

I would love to have the opportunity to meet with you and discuss our services, but I wanted to give you a high level overview of our services so I have summarized our most popular services below:

We are a full service boutique IT firm offering: 

  • Virtual CIO Services
    • Leverage over 25-years of Information Technology Management Experience with our Virtual Chief Information Officer offering for your business to lead your company in the right direction.
  • Managed Services (Proactive Monthly IT Maintenance Plans)
    • Proactively maintain your systems to prevent downtime and minimize tech support calls and spending.
    • We apply fixes from each individual incident we resolve to all clients similarly configured using our service, often solving issues before they impact our other users.
    • We test patches and updates before applying them to computers to prevent update related outages.
    • We provide AntiVirus and Malware protection, mitigation and remediation.
    • We optimize computers and proactively react to issues such as low disk space, failing hard drives, hardware damage, etc.
    • We apply corporate security standards to protect the company from malware, hacking and user caused issues.
    • Clients on a managed service plan receive a 30% discount on hourly labor charges and most service is capped at 3.5 hours per incident.
    • There is no trip charge for managed service clients.
    • The goal of proactive services is to lower the total cost of ownership and reduce corporate liability.
  • Supplemental Support Services (Pay-As-You-Go Tech Support)
    • This is the service plan for clients not on our managed service plan.
    • Service is billed hourly, with a 1-hour minimum and a trip charge.
    • There is no cap on the number of hours per incident, but we provide an estimate before starting work on request.
  • Managed Network Infrastructure Services
    • We provide enterprise level networking equipment including routers, switching and wireless access points.
    • We manage these devices, replace or upgrade as needed.
    • This service ensures excellent network performance for clients and improves network reliability.
    • This service also enhances network security.
    • We provide LTE backup to ensure Internet connectivity for clients during an ISP outage.
    • When paired with a backup battery, this ensures continuous company operation in all circumstances.
  • Hosted Exchange Secure Corporate Email
    • This service is the most secure corporate email system, exceeding that of Office365, GMail and POP/IMAP.
    • In 20-years offering this service none of our client emails have been hacked.
    • It is a virtual private server for your company, not shared with other companies.
    • Pricing is on-par with Office365.
    • Fully Outlook and Mac Mail compliant.
    • Fully iOS and Android compliant.
  • Office365 Management and Licensing
    • We offer Office365 Licenses, which includes tech support.
    • We also support Office365 licensed outside of our company, however tech support is not included and is instead billed at your standard rate.
    • Our licenses are month-to-month instead of the 1-year commitment required by Microsoft and other resellers, meaning that you can reduce your license count and monthly cost when your business experiences a staffing reduction.
    • We manage Office365 for you including applying security and industry best practices to protect your company from malicious actors.
  • Website and Domain Name Management and Hosting
    • We offer full service website and domain name management backed by GoDaddy infrastructure.
    • The account and contents belong to your company and are billed directly by GoDaddy, but serviced by us.
  • Other custom service offerings
    • We also offer customized services to many clients to address specific concerns or needs.
    • One such service is our secure email relay service provided at no cost to current clients.
    • Secure email relay is a way to relay emails from copiers, scanners, websites, etc through a secure dedicated system for each client.
    • Most copier companies setup copiers to relay through a single shared Gmail email account, which allows anyone with the credentials to that account to view all sent scans, including technicians and all clients where these copiers are installed.
    • This is a massive security risk and liability for clients which we are addressed with this free service.

If this sounds like a fit, then let's have a chat in person.

We use calendly to book onsite service appointments, so let's use that to book a visit so you can see the process:

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