Windows 10 crashes when printing due to Microsoft March updates

Modified on Thu, 28 Apr, 2022 at 5:31 AM

Windows 10 BSOD crash

The Windows 10 KB5000802 and KB5000808 cumulative updates released yesterday are causing Blue Screen of Death crashes when printing to network printers.

Yesterday, Microsoft released the Windows 10 KB5000802 and KB5000808 cumulative updates as part of the March 2021 Patch Tuesday.

Since then, there has been a constant stream of complaints that printing is causing Windows 10 to crash with an "APC_INDEX_MISMATCH for win32kfull.sys" blue screen of death crash.

Example APC_INDEX_MISMATCH for win32kfull.sys crash

According to posts by system administrators on Reddit [12], the Windows 10 crashes began immediately after installing yesterday's KB5000802 and KB5000808 updates and attempting to print.

"Hey Jen, several folks over in r/sysadmin, myself included, are seeing a BSOD post-update (on at least Win10 20H2 so far) when sending print jobs to any Windows Server printer share using a type 3 Kyocera KX driver. (i.e., type 4 KX driver and other generic type 3/4 drivers don't exhibit the issue)," one Reddit user posted.

"KB5000802 broke all Kyocera printing at one of my clients. BSOD's in the same style as the problem with printing back in June 2020," confirmed another user, while stating that none of the normal fixes appear to be working.

Some of the printer brands known to be affected, include Kyocera, Ricoh, and Dymo.

Using virtual machines that received these updates yesterday, BleepingComputer has rolled back to the March preview updates and is no longer offered the KB5000802 cumulative update like we were yesterday.

This indicates that Microsoft has pulled the updates from Windows Update while they look into the issues. However, the updates are still available via the Microsoft Update Catalog.

Furthermore, some of our machines are being offered the KB4601382 Preview cumulative update released on February 24th, but not yesterday's KB5000802 update, indicating that a security update is likely causing the crashes.

New Windows 10 KB5000802 update not offered
New Windows 10 KB5000802 update not offered

Yesterday, Microsoft released two security updates, tracked as CVE-2021-1640 and CVE-2021-26878, to fix a privilege elevation vulnerability in the Windows Print Spooler.

Microsoft does not include security updates in the Preview cumulative update offered last month, which is likely why users did not experience the same crashes when printing.

During the June 2020 Patch Tuesday updates, a bug was also introduced that prevented users from printing. To resolve these printing issues, Microsoft released out-of-band updates for Windows users.

How to fix the win32kfull.sys crashes when printing

Unfortunately, attempts to fix the issue by upgrading printer drivers have been mainly unsuccessful.

Instead, Windows 10 users have been forced to uninstall the KB5000802 or KB5000808 updates for printing to work correctly again.

If you are affected by the printing bug, you can uninstall the Windows 10 KB5000802 cumulative update by closing applications and opening a command prompt. In the command prompt, enter the following command:

wusa /uninstall /kb:5000802

To uninstall the Windows 10 KB5000808 cumulative update, use this command instead:

wusa /uninstall /kb:5000808

You can use this guide for more help uninstalling the updates.

Once the updates are uninstalled, use the attached Windows Support tool to block the update from being installed again.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article