ShareSync: Restore Deleted Files

Modified on Thu, 25 Apr 2024 at 11:10 AM

This article describes the process of restoring deleted files and folders in ShareSync.

When a file or folder is deleted in ShareSync, it is placed into the Recycle Bin and continues to occupy disk space. While the item is there, it can be restored.

To view and restore deleted files and folders:

  1. Log in to ShareSync Web Interface
  2. Click on Deleted Items.
  3. Navigate to the location where file or folder existed prior the deletion. Deleted files and folders have a distinct grayed out icon.
  4. Click on Restore next to the item you want to restore.


  • When you restore a deleted folder, it will restore files inside the folder that were active on the time, when the folder has been deleted. Files that have been already deleted at the moment of deletion will remain deleted.
  • Actions menu allows a user to permanently delete files and folders from Recycle Bin. If Administrator prohibited permanent deletion to be performed by a user, the option will not appear in actions menu. It can be modified in retention policy settings menu in CONTROL PANEL. Read the Knowledge Base article on ShareSync: Retention Policies.
  • In shared folders, only Users with Owner, Co-owner, and Modify roles can restore deleted files. Only Owner and Co-owner can permanently delete files.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article