Adobe Acrobat 2020 'Save As' screen is blank

Modified on Thu, 28 Apr, 2022 at 5:31 AM

NOTE: this bug only affects adobe acrobat, adobe reader seems to be fine.

Due to recently discovered security issues with older versions of acrobat, updates have been installing throughout the department. The current version of Acrobat (Adobe Acrobat 2020) currently has a bug in the 'save as' screen...

save as blank

You can work-around this issue by changing one setting in acrobat 2020:

If the save-as window is open, close it out
From the main acrobat screen, select Edit->Preferences
Click on the General category
Make sure to uncheck 'Show online storage when saving files'
Make sure to click 'OK' (You may need to move the preferences screen to get to the OK button)

acrobat disable online storage

The 'save-as' dialog should work fine now:

save-as working